MX Guarddog is a SaaS (Software as a Service) anti-spam and anti-virus solution for email. We protect a domain from incoming email-borne threats such as spam, phishing attacks and viruses.

The service is activated by an email administrator or postmaster for a domain. MX Guarddog is intended for people who own or manage their own domain. If you are trying to protect a gmail, hotmail or other free email service you are not able to take advantage of MX Guarddog's email security solution.

Every email address that is protected by MX Guarddog has their own personal section of our website. You can login to an area called My Account. From My Account you can view your personal messages that we placed in quarantine, these messages are spam, bulk mail and messages infected with computer viruses.

You can also set your personal preferences such as enabling or disabling spam protection, changing your password, choose a language, set quarantine report options and preview messages from your personal real-time quarantine list.

MX Guarddog processes messages in real-time, the process normally takes 1 or 2 seconds. Messages that pass through our systems are scanned for unwanted and harmful message content, the entire process is performed without human intervention. Legitimate email is not stored on MX Guarddog's servers, messages are passed directly to your email server for delivery to your inbox. No one has access to your legitimate email as it passes through MX Guarddog, not even your email administrator.

Bad mail is held in quarantine, while messages are in quarantine they may be viewed by yourself, and the email administrator for your domain.

Yes, all new accounts are setup to receive quarantine reports by email, it gets sent out once per day (you can increase or decrease the frequency of the reports).

The quarantine reports allow you to review the most recent messages we stopped from reaching your inbox. From the quarantine report you can preview the message content and optionally release a message for delivery to your inbox.

The quarantine report is an email we send out to every user using our email security service. The quarantine reports can be enabled or disabled, you can also change the frequency that you receive the reports. The quarantine report email eliminates the need to log into My Account, since you can review and release messages directly from the email.

We hold messages in quarantine for a minimum of 7 days, but as long as 14 days - depending on your message volume.

Your messages in quarantine do not require any maintenance, you do not need to delete messages manually - once they expire they will be purged from our system automatically.

Under normal circumstances messages from your contacts will be delivered automatically to your inbox. In the rare case where a messages is incorrectly placed in quarantine you can use the release and whitelist option. The message sender is then placed on your personal whitelist which will prevent future messages from placed in quarantine.

To reduce the chance of a false positive, we suggest you upload your personal contacts list. At the bottom of every quarantine report you will find a link to upload a list of your contacts. MX Guarddog will use your list of contacts to ensure messages from your contacts are not incorrectly placed in quarantine.

MX Guarddog stops 98%+ of all spam for most of our users. When you do receive spam messages in your in-box you have a couple of options.

• Your email administrator can implement a block on a specific email address, domain, country or network.
• You can